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Effective Date: 17/09/2024

At ConvoHeal, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our website, services, and interact with us. By using the ConvoHeal website (www.convoheal.com), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information from you:

1.1. Personal Identifiable Information (PII):

  • Name, email address, phone number, and other contact details provided through forms, email inquiries, or account creation.

1.2. Payment Information:

  • Billing details, including payment method and transaction data, collected when you purchase our services.

1.3. Non-Personal Information:

  • Browser type, IP address, operating system, device information, and browsing patterns, collected through cookies and similar tracking technologies.

1.4. Sensitive Health Information:

  • Information related to your health, wellness goals, or any medical history you voluntarily provide during consultations or through the use of our services.
2. How We Use Your Information

We use the information collected for the following purposes:

2.1. To Provide Our Services:

  • Personal and health information is used to customize and deliver our wellness services, such as yoga, meditation, and diet counseling.

2.2. To Communicate with You:

  • We use your contact information to respond to inquiries, send confirmations, updates, or notify you about new services or promotions.

2.3. For Payment Processing:

  • Payment details are used to process transactions and provide receipts for purchased services.

2.4. For Website Improvement:

  • Non-personal data is used to monitor website performance, analyze trends, and improve the user experience.

2.5. Compliance with Legal Obligations:

  • We may use your information to comply with applicable laws, regulations, or respond to valid legal processes.
3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

3.1. Service Providers:

  • We may share your data with trusted third-party vendors (such as payment processors) who assist in delivering our services, provided they comply with strict data security standards.

3.2. Legal Compliance:

  • If required by law, regulation, or court order, we may disclose your information to governmental authorities or relevant third parties.

3.3. Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same privacy standards outlined here.
4. Data Security

4.1. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no online transmission of data is completely secure, and we cannot guarantee absolute security.

4.2. You are responsible for maintaining the confidentiality of any login credentials or passwords associated with your account.

5. Cookies and Tracking Technologies

5.1. Our website uses cookies and similar technologies to enhance user experience and gather non-personal data for website optimization.

5.2. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

6. Your Rights

6.1. Access and Update:

  • You have the right to access and update your personal information at any time by contacting us.

6.2. Opt-Out:

  • You may choose to opt-out of receiving promotional communications by following the unsubscribe instructions in the emails we send or contacting us directly.

6.3. Data Deletion:

  • You have the right to request the deletion of your personal data. However, certain information may be retained if required by law or for legitimate business purposes.
7. Third-Party Links

7.1. Our website may contain links to third-party websites. These external sites have their own privacy practices, and we are not responsible for the content or policies of these websites.

8. Children’s Privacy

8.1. ConvoHeal’s services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors without parental consent. If we discover that we have inadvertently collected information from a minor, we will take steps to delete it.

9. International Data Transfers

9.1. If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India where our servers are located. By using our services, you consent to the transfer of your information to India, subject to applicable data protection laws.

10. Changes to this Privacy Policy

10.1. ConvoHeal reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

10.2. Your continued use of the website following any modifications constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: